IT Support & Service

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The support you need, how and when you need it.

Active DataComm® is here to help you and your business, in whatever way best suits your needs. With support options that include Active Remote Maintenance & Management, on-site technicians, remote-control and administration of computers and systems over the Internet, consulting via telephone or email, and other customized solutions, we can take care of your support needs professionally, efficiently, and in the way that fits your business best.

Remote Assistance and Administration

Active DataComm® offers a variety of methods to remotely access your computers, which allow us to remotely administer your systems without having to send a technician on-site. This not only usually saves the customer both time and money, but minimizes workplace disruption and employee distractions, since a technician need not be physically present.

Our tools not only allow our technicians to access network hardware, but also individual computers. Do you just need some help setting up Outlook, getting a printer or other peripheral working, or have some other problem that doesn't require a technician on-site? With just a few clicks, and your permission, one of our technicians can control your computer, just as if he or she were sitting there in person. Let the technician take over, or just watch and guide you, stepping in as needed - you can participate as much or as little as you like.

Our affiliated partner remote access products meet and exceed all Governmental regulatory compliances such as HIPAA, SOX, and GLBA.

On-Site Support

ADC_FleetFor support that needs hands-on expertise, our "best in class" service technicians are dispatched to provide you with A+ service.

Our technicians pride themselves on being professional, courteous, efficient, knowledgeable, and certified in their field.

Please contact us to have a professional computer technician dispatched to your location.

In-Shop Support

If you would like to stop by to drop off a computer or other hardware, for evaluation and support, or recycling, please contact us.